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Refund Policy

What is the 3 Day Replacement Guarantee? How do I get a defective item, ordered on, replaced?

3 Day Replacement Guarantee

All physical products sold on are covered under our 3 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 3 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

Please note -

Replacement can be for the entire product or part(s) of the product subject to availability of the same with Replacement is offered for the products sold by only.

How do I cancel an order on Alternatively, how do I return a product ordered on

  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • If the cancellation is after your product has shipped, you can do one of the following:
    • If your product has shipped but has not yet been delivered, contact us on and inform us for the same.
    • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 3 Day Replacement Guarantee above.

Note: All jewellery are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Customer Care on 0141-2570967 , and we will have the issue quickly resolved.

Following shall not be eligible for return or replacement -

  • Damages due to misuse of product.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial / UPC numbers.
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

For any queries Contact us at
Verve Jewels
Call: +91-141-2570967
Timing: 10:00 AM - 8:00 PM (IST)